Frequently Asked Questions

I'm ready to begin, what do I do now?

Simply choose your style and video, and click the choose the package button. You will be redirected to PayPal site to complete the order. We’ll email you shortly after with the creative brief so we can get started!
Your dedicated Project Manager will be available through email and mobile, and will keep you updated through the whole process.

Can I request revisions

You’ll have the chance to provide unlimited revisions at the script writing stage, and 2 free rounds of revisions at each other stage.
The second round is rarely needed, but it’s there for peace of mind, and you can also request further revisions for a small fee.
Please note: once any stage in the process has been approved by you, requesting further revisions will incur a fee even if you have free rounds left, as this leads to repeat workload.

Can I change the length of my video after ordering?

Of course!
You can always request a longer video once the project has begun, we’ll just add the difference to your final invoice + a 10% fee to cover repeat workload.
If you want to reduce the length of your video, we’ll refund the difference but keep 10% of the initial price. Again, this covers repeat workload.

Can I talk to someone?

Fill out the contact form at the bottom of the page with your questions. Alternatively, speak to us via email or telephone provided on the contact page. If no one’s available, leave a message and we’ll get back to you ASAP.

How long should my video be?

Great question!
This depends on how much you’d like to include.
Videos can range between 30 seconds and 3 minutes, but our clients usually go for 90s-2min. This is what we call “the sweet spot” for getting your whole message across without your customers losing attention.

What if I'm not happy?

Then we’re not happy!
We’d be surprised though, as you’ll have the opportunity to request revisions at each stage of the process.
However, if you’re not satisfied with your video for whatever reason, you can take advantage of our 60 day, no questions asked money back guarantee.

How will we communicate?

We’re a company that operates primarily through the internet. Your dedicated Project Manager will be available through email, telephone.

Are there any additional costs?

No way!
Our pricing includes your whole video package from start to finish. Just click “view pricing” at the top right of your page and fill out your details to learn how much it will cost.
However, we do offer extra’s such as faster delivery times or different language versions which have additional costs.

Let’s Get Started

Not Ready to order? want a different package or Just want to speak to somebody?

Let's get in touch

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